MlolaFull refunds
Mlola will provide a full refund when an order is ineligible and has not been benchmarked, when Mlola cannot deliver an eligible benchmark within 30 days, or when a duplicate charge is confirmed.
Completed benchmarks
A completed benchmark is not refundable because of a low score, unfavorable interpretation, category placement, or rank. Those outcomes are part of the independent service purchased.
Re-tests
If no meaningful benchmark-relevant change is detected before a purchased re-test begins, Mlola may defer the re-test or refund the re-test fee. A re-test is not a paid reroll.
Requesting a refund
Email hello@mlola.com from the purchase email with the product URL and Paddle transaction or receipt reference. Approved refunds return to the original payment method.